[TriLUG] A contact at TWC?

[matt at noway2.thruhere.net]

Welcome to de-regulated service: Ain't that the truth!

I was contacted by voice and email on Friday by someone at TWC business
class re this 'incident'.  I responded that this incident went beyond
phone calls and emails and that I would be responding in writing today.

Not sure what, if anything, will become of it.  It has been my experience
that taking the time to write a real, snail mail, letter seems to still be
taken a bit more seriously, though.


> On Thu, Jul 15, 2010 at 3:24 AM, Matt Flyer <matt at noway2.thruhere.net>
> wrote:
>
>> I was wondering if anyone knows of a contact at Time Warner Cable that
>> is high enough up on the food chain to actually care about the
>> customers?
>
> I'm not sure that "caring about customers" goes up at TWC as you climb
> the corporate ladder.
>
> Call the franchising authority.
>
> You could also try the FCC: http://esupport.fcc.gov/complaints.htm
>
> Welcome to deregulated service!
>
> --
> Heath Roberts
> htroberts at gmail.com
> --
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