[TriLUG] [OT] Recommendations for hosted VoIP

[Dafydd J. Stillman]

Well, I look forward to hearing more about this one, myself. 


Our company just went with 8x8 (aka Packet8), and they have been one headache after another. Intermittent phone service and phone behaviors (pick up a call, can't hear the caller), scripted cruddy tech support, etc. 


We are a couple of weeks into using them, and will be looking at alternatives. 

----- Original Message ----- 
From: "Brian Henning" <bhenning at pineinst.com> 
To: "Triangle Linux Users Group General Discussion" <trilug at trilug.org> 
Sent: Wednesday, August 4, 2010 10:59:50 AM GMT -05:00 US/Canada Eastern 
Subject: [TriLUG] [OT] Recommendations for hosted VoIP 

Hi List, 

Our small company is evaluating options for moving from POTS to a hosted 
VoIP solution. 

I recall some time ago there was a fairly active TriLUG list member who 
worked for FeatureTel. That led me to consider popping the question here, 
and looking for some folks to offer suggestions. 

I'd be very appreciative of any input, preferably off-list, from both 
vendors and consumers of hosted VoIP solutions in the Triangle area. I'm 
looking for pros and cons, so that I can make some sort of rational choice. 

Here's some more about our company: 

+ We are located off Triangle Drive (across US-70 from The Original Mattress 
Factory). 
+ We have four full-time in-office employees, and two part-time 
mostly-from-home employees. 
+ We currently have BellSouth DSL which, according to a dslreports.com speed 
test I just ran, gives us about 6Mbps down and 384 kbps up. 
+ We make relatively routine use of Skype's voice and video features to talk 
to folks in our parent company office in Grove City, PA. 
+ We also have a VPN setup to Grove City using SonicWall hardware endpoints. 
The VPN sees medium-to-low traffic. 

We are interested in evaluating solutions that either use our existing ISP 
or involve other public and/or private WAN technologies such as T1s, etc. 
(e.g. FeatureTel's FUSION service). 

I'll probably cross-post most of this to triangle internetworkers, so 
apologies to those who are on both lists and see this message twice. :-) 

Cheers! 
~Brian 

------------------------------------------------------ 
Brian Henning, Software Engineer 

/\ Pine Research Instrumentation 
//\\ 5908 Triangle Drive 
///\\\ Raleigh, NC 27617 
////\\\\ USA 
|| 
|| phone: 919.782.8320 
fax: 919.782.8323 
email: bhenning at pineinst.com 
------------------------------------------------------ 



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