[TriLUG] [OT] Recommendations for hosted VoIP

[Russ Jones]

We used Featuretel for a while and were pleased. Now we use Bandwidth.com,
still pleased.

Our needs are pretty small, 10 lines, auto-attendant, a few conference
lines, etc.


On Wed, Aug 4, 2010 at 11:26 AM, Dafydd J. Stillman <djstillman at ycsi.org>wrote:

> Well, I look forward to hearing more about this one, myself.
>
>
> Our company just went with 8x8 (aka Packet8), and they have been one
> headache after another. Intermittent phone service and phone behaviors (pick
> up a call, can't hear the caller), scripted cruddy tech support, etc.
>
>
> We are a couple of weeks into using them, and will be looking at
> alternatives.
>
> ----- Original Message -----
> From: "Brian Henning" <bhenning at pineinst.com>
> To: "Triangle Linux Users Group General Discussion" <trilug at trilug.org>
> Sent: Wednesday, August 4, 2010 10:59:50 AM GMT -05:00 US/Canada Eastern
> Subject: [TriLUG] [OT] Recommendations for hosted VoIP
>
> Hi List,
>
> Our small company is evaluating options for moving from POTS to a hosted
> VoIP solution.
>
> I recall some time ago there was a fairly active TriLUG list member who
> worked for FeatureTel. That led me to consider popping the question here,
> and looking for some folks to offer suggestions.
>
> I'd be very appreciative of any input, preferably off-list, from both
> vendors and consumers of hosted VoIP solutions in the Triangle area. I'm
> looking for pros and cons, so that I can make some sort of rational choice.
>
> Here's some more about our company:
>
> + We are located off Triangle Drive (across US-70 from The Original
> Mattress
> Factory).
> + We have four full-time in-office employees, and two part-time
> mostly-from-home employees.
> + We currently have BellSouth DSL which, according to a dslreports.comspeed
> test I just ran, gives us about 6Mbps down and 384 kbps up.
> + We make relatively routine use of Skype's voice and video features to
> talk
> to folks in our parent company office in Grove City, PA.
> + We also have a VPN setup to Grove City using SonicWall hardware
> endpoints.
> The VPN sees medium-to-low traffic.
>
> We are interested in evaluating solutions that either use our existing ISP
> or involve other public and/or private WAN technologies such as T1s, etc.
> (e.g. FeatureTel's FUSION service).
>
> I'll probably cross-post most of this to triangle internetworkers, so
> apologies to those who are on both lists and see this message twice. :-)
>
> Cheers!
> ~Brian
>
> ------------------------------------------------------
> Brian Henning, Software Engineer
>
> /\ Pine Research Instrumentation
> //\\ 5908 Triangle Drive
> ///\\\ Raleigh, NC 27617
> ////\\\\ USA
> ||
> || phone: 919.782.8320
> fax: 919.782.8323
> email: bhenning at pineinst.com
> ------------------------------------------------------
>
>
>
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