[TriLUG] VoIP for 125 users

Matt Pusateri mpusateri at wickedtrails.com
Tue Oct 26 10:28:25 EDT 2010 

It took them 10 days to install a 10 phone system and connect it to my corporate office.  Not impressed with them technically either....

On Oct 25, 2010, at 6:52 PM, <jonc at nc.rr.com> <jonc at nc.rr.com> wrote:

> Avaya would probably be the most expensive route you could go. When he says that everything is licensed based he's not kidding - and those licenses aren't cheap.
> 
> Almost any other main brand will provide more functionality at a lower cost. We have some former Avaya clients who are very happy to be "former" :-) 
> 
> Jon Carnes
> FeatureTel.com
> 
> ---- Jim Ray <jim at neuse.net> wrote: 
>> One of our customers is the 5th largest accounting firm in the US and uses Avaya.
>> 
>> Here's their local rep if you want to go that route:
>> 
>> http://www.tricom-teleco.com
>> 
>> We did not pick up that product line due to $10k expense for demo system/training. We picked up 3cx.com and like being able to scale hardware according to needs based on well-known PC/server architecture as opposed to proprietary hardware.
>> 
>> I know some folks that use http://www.shoretel.com/ yet thought they were a bit over the top price wise.
>> 
>> Regards,
>> 
>> Jim Ray, President
>> Neuse River Networks tel: 919-838-1672 cell: 919-606-1772 skype: neusedotnet
>> 
>> The ONE(tm) Plan from Neuse River Networks 
>> Put maintenance behind the scenes, after-hours and out of your way.
>> 
>> http://www.NeuseRiverNetworks.com/oneplan
>> 
>> Web: http://www.neuserivernetworks.com Linkedin: http://www.linkedin.com/in/neuse Facebook: http://www.facebook.com/neuseriver Twitter: http://twitter.com/neuse
>> 
>> Customer Service/Support: Send email to support at neuserivernetworks.com or visit http://www.neuserivernetworks.com/support
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On Behalf Of Chris Bullock
>> Sent: Monday, October 25, 2010 4:41 PM
>> To: Triangle Linux Users Group General Discussion
>> Subject: Re: [TriLUG] VoIP for 125 users
>> 
>> I know this is late in the game but we have an Avaya system and are really pleased with it.  Not sure what your plans are but we have 4 remote offices connecting via IP to our main facility, each site is independent but uses some resources from the home site(long distance plans, centralized voicemail, hotdesking.)  We have a mix of digital and IP sets.  I was running a VPN at home and had an IP set at home and could work fine from that.  The huntgroups are very configurable and work really well.  Avaya coupled with their voicemail/autoattendant  product adds much configure ability, ie DB access, mail, and analog controls, ie unlock a door by call a particular line or extension.  Avaya has the ability to handle analog devices also, this alone has saved us thousands of dollars on B1 lines every year.
>> I will say that their new pricing model is much more expensive than it used to be.  Everything now is licensed based.
>> 
>> Chris
>> 
>> --- On Fri, 10/15/10, David M. <turnpike420 at gmail.com> wrote:
>> 
>>> From: David M. <turnpike420 at gmail.com>
>>> Subject: Re: [TriLUG] VoIP for 125 users
>>> To: "Triangle Linux Users Group General Discussion" <trilug at trilug.org>
>>> Date: Friday, October 15, 2010, 10:55 AM
>>> Matt, that's an amazing amount of
>>> info.  You've clearly got your head
>>> wrapped around this stuff.  Roll our own is a
>>> possibility, but I do think we
>>> are likely to go with a vendor ... if something goes wrong,
>>> it's their fault
>>> not mine.  :)
>>> 
>>> On Thu, Oct 14, 2010 at 9:36 PM, Matt Pusateri
>>> <mpusateri at wickedtrails.com>wrote:
>>> 
>>>> You can look at sipXecs, which was backed by nortel,
>>> and sold by nortel.
>>>>   Avaya has picked up the remnants,  and will
>>> be releasing a product on it.
>>>>   I was really not impressed with Avaya or there
>>> local people when I had to
>>>> deal with them at a previous job.  Most of the
>>> commercial systems I looked
>>>> at are old pbx/key systems and voip is just an bolt on
>>> and really do not
>>>> seem to be done well.  SipXecs (http://www.sipfoundry.org)  has forked
>>>> from the Avaya build and there is a company Euze, that
>>> is sponsoring it and
>>>> doing development work.  You can get commercial
>>> support from them, so it's
>>>> not like you're just downloading asterisk/trixbox
>>> etc.  Of course you can
>>>> get commercial support for Asterisk and Trixbox as
>>> well. I run Trixbox at my
>>>> current job, and there things I like and things I
>>> dislike about it.   The
>>>> more I use Trixbox, the less I like it
>>> specifically.     Trixbox is Asterisk
>>>> plus FreePBX 2 with Trixbox addons hacked on
>>> top.  FreePBX 3 has forked and
>>>> is under a new name
>>>>   .  This kinda makes Trixbox less appealing
>>> in the long run.   What I
>>>> really like about sipx/sipfoundry is that they are
>>> really implementing sip
>>>> correctly or appear to be.   This
>>> allows them to use proxy's and SBC's and
>>>> not make a B2BUA like asterisk do the wrong type of
>>> work.  The sipfoundry
>>>> architecture is just a much better design.  You
>>> can't even set the product
>>>> up without doing DNS correctly for sip uri
>>> dialing.  Plus they have basic
>>>> clustering/ldap/ and jabber support out of the
>>> box.  I have a test box right
>>>> now, and hope to eventually replace trixbox/asterisk
>>> at work with it.
>>>> 
>>>> If you are going to roll you own or use a FOSS
>>> solution (Again commercial
>>>> support is available and may get you past the PHB's) I
>>> would recommend
>>>> Polycom phones over Cisco's or Snoms or
>>> Astara's.  Polycom seems to be
>>>> trying hard to make  a SIP compliant phone.
>>>> 
>>>> If you need more help or have questions feel free to
>>> ping me off list.
>>>> 
>>>> 
>>>> Matt P.
>>>> 
>>>> 
>>>> 
>>> -- 
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>> 
>> 
>> 
>> -- 
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>> This message was sent to: Jon Carnes - cybertooth <jonc at nc.rr.com>
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> 
> -- 
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