[TriLUG] OT: Earthlink and ISPs

[Jim]

On 12/03/2010 04:42 PM, Carl Crider wrote:
> Thanks for posting this John. I'd hate for this discussion to turn
> into an "Indian call centers are
> too blame ..." rant, and mislead anyone. TWC makes $ leasing bandwidth
> in order to afford
> more of their own. As does every other large bandwidth provider. I've
> referred a ton of people
> to Earthlink cable, and I know 2 of them that have changed ... because
> they moved out of state.
>
> When (if ever) we Earthlink cable customers have bandwidth, hardware,
> or outage-type issues,
> remember to call TWC. If you can't remember your password or need to
> change your billing,
> call Earthlink. Both companies have chat support as well. Although the
> TWC version does
> not work with Firefox on Debian. Oh well.  :)

I didn't mean to imply, if I did, that "Indian call centers are to blame 
..." for slow speeds.  My experience with Earthlink/TWC was awful mostly 
because I was passed back and forth between two companies, neither of 
which wanted to take responsibility for issues.  I don't mean to impugn 
Indian call center employees, but I've found that my experiences trying 
to resolve issues through them have been unpleasant.  I don't know why 
that is.  Maybe they aren't empowered with making decisions.  I have no 
idea.

You pointed out that Earthlink customers should call TWC for 
assistance.  I would have preferred that but TWC kept bouncing me back 
to Earthlink.

Thanks,
jt