[TriLUG] Fwd: Job Opportunity - Apex Systems

[John Broome]

---------- Forwarded message ----------
From: Joey A. Roome <jroome at apexsystemsinc.com>
Date: Mon, Mar 18, 2013 at 1:48 PM
Subject: Job Opportunity - Apex Systems



Description:    Troubleshoot issues in support of enterprise production
webhosting systems within SLA/escalation guidelines. Take inbound technical
support inquiries via phone, e-mail and ticketing systems. Completely and
accurately record all change execution updates in the ticketing system.
Manage Server or Network monitoring stations in the NOC when necessary.
Engineer will be the first point of contact for technical problem
resolution. Escalate all non-technical customer issues to Service Managers.
Assist new Customer Support employees with customer knowledge development.
Execute all non-revenue based change and shared infrastructure change as
required. Engineer will be expected to gain certification in their area of
expertise as requested by Management.



Qualified candidates MUST possess the following:

• 2–4 years of Linux Red Hat Enterprise Linux and/or CentOS systems
administration.

• 2-4 years of supporting LAMP stack or any one of the following:

o Apache

o PHP

o MYSQL

o Postfix – nice to have

o Sendmail – nice to have

o DNS/BIND

• 2-4 years of installation, configuration, administration and support of
UNIX\Linux operating systems.

• Strong problem solving skills with a focus on root cause analysis and
logical problem solving.

• Excellent communication and customer service skills.

• Exceptional documentation skills.

• Ability to work well in a team environment.

• Preferred progress towards appropriate certifications such as RHCT or
RHCE.



Preferred qualifications include:

• RHCT or RHCE for version 4 or 5.

• Solaris 9 or 10 experience

• Experience supporting virtualization systems such as VMWare, XEN &
VirtualBox - perfered, VMWare VCP certifications.

• 1st, 2nd or 3rd level enterprise server support experience with a large
managed hosting, web hosting or large corporation.

• Experience with implementation, configuration and administration of
UNIX/LINUX in a large environment (over 200 servers / 500 employees).

• Experience with Oracle - preferred on UNIX/LINUX through installation,
configuration and administration. This is primarily non DBA / developer
tasks such as backup and restore, drop / adds, and job maintenance.

• Systems Administration experience on large Unix Sun Solaris Systems
including Solaris, HP-UX, and AIX

• Systems Administration experience on large Unix Sun Solaris Systems
including Solaris, HP-UX, and AIX

• Should have knowledge with Unix shell scripting





They are looking for someone to take initiative on their own. This person
will be expected to handle 90% of the issues that they see. To fit in with
the team, they need someone who is personable and can communicate well. The
person must have some type of experience working in an environment with
other people. They do not want to see candidates who are great with
Unix/Linux, but can't communicate well. Their team is very collaborative.
It's a fast paced environment and the ideal candidate has to be able to
adapt quickly and work multiple tickets at the same time.



6 month C2H.



Perm Opportunity Includes: Great benefits. Shift differential available.
Bonus plan and profit sharing plan in place based on company's annual
performance. Vacation time.





Best,



Joseph Roome

Technical Recruiter

Apex Systems

5430 Wade Park Blvd, Suite 302

Raleigh, NC 27607

919-836-1234

Toll Free: 800-552-5090

Fax: 919-882-8589

jroome at apexsystemsinc.com

www.apexsystemsinc.com