[TriLUG] TWC BC periodic internet disconnections

[Scott Thomas]

It's a SBG6580.

Scott


 


________________________________
 From: Carl Crider <c.crider at gmail.com>
To: Triangle Linux Users Group General Discussion <trilug at trilug.org> 
Sent: Thursday, April 11, 2013 11:05 AM
Subject: Re: [TriLUG] TWC BC periodic internet disconnections
 

Scott, which Motorola model did they replace it with? Curious.


On Thu, Apr 11, 2013 at 10:37 AM, Scott Thomas <chemikalguy at yahoo.com>wrote:

> Oh yeah, they replaced our Ubee modem with a Motorola. They told me that
> the Ubee modems had some 'known issues'. Funny. After 14 visits, you'd
> think that I'd have heard about those 'known issues' sooner.
>
> Scott
>
>
>
>
>
> ________________________________
>  From: Bill Farrow <bill at arrowsreach.com>
> To: Triangle Linux Users Group General Discussion <trilug at trilug.org>
> Sent: Thursday, April 11, 2013 10:35 AM
> Subject: Re: [TriLUG] TWC BC periodic internet disconnections
>
>
> On Thu, Apr 11, 2013 at 10:28 AM, Scott Thomas <chemikalguy at yahoo.com>
> wrote:
> "Wow, there's no outgoing traffic, but we show it on our network.
> Weird." He rebooted
> > the modem and said, "Look at that, it's fixed. He left."
>
> Power cycling the Ubee modem fixes our problem as well.
>
> > Two weeks later, it was down again. I asked them to replace the modem.
> They refused.
> > They kept sending techs who replaced cabling, plug ends, changed the
> channel that my
> > modem was transmitting on to eliminate interference with my neighbors,
> etc. Finally
> > (after 14 tech callouts), they replaced the modem, and 'poof', the
> problem went away.
>
> TWC BC has already replaced the Ubee once already :-)  The last one
> decided to reset it self back to factory defaults - and poof - we lost
> our Static IP :-)
>
> Bridge Mode might work, but TWC BC has password protected the modem so
> we can't change the config.  The password is no longer based the MAC
> address, I checked ;-)
>
> Bill
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