[TriLUG] At&t's Uverse comments needed.

James Jones jc.jones at tuftux.com
Sun Apr 14 20:21:30 EDT 2013


Getting a true TECH when calling customer service in the "old days"
was not the norm. Techs were  much higher level than script kiddies of
the past bellsouth days. :-)

jcj

On Sun, Apr 14, 2013 at 8:12 PM, Andy Barnhart <arbarnhart at gmail.com> wrote:
> Most techs speak router now. Just say enough that they are sure the issue
> isn't on your side of the router and they really don't care. They have lots
> of people that are all iOS and/or Android these days.
>
>
> On Sun, Apr 14, 2013 at 8:01 PM, James Jones <jc.jones at tuftux.com> wrote:
>
>> Thanks John and Andy -- I figured as much. Wonder what will happen
>> when I call in with a problem and the script kiddies ask me to go to
>> Internet Explorer :-)
>>
>> jcj
>>
>> On Sun, Apr 14, 2013 at 7:30 PM, Andy Barnhart <arbarnhart at gmail.com>
>> wrote:
>> > I just helped someone with Uverse last weekend. The install included a
>> > router, so you should be fine. It was a 192.168.etc.etc router...
>> >
>> >
>> > On Sun, Apr 14, 2013 at 7:10 PM, James Jones <jc.jones at tuftux.com>
>> wrote:
>> >
>> >> All,
>> >>
>> >> Many moons ago, my first high-speed internet connection  was
>> >> Bellsouth.net (DSL). Since I used Linux even back then - ( Red Hat -
>> >> before Fedora ), I was warned not to mention Linux when trying to get
>> >> bellsouth support on a internet problem.
>> >>
>> >> My connection with bellsouth.net didn't last a year. It ended with a
>> >> customer support person refusing to escalate my problem to the next
>> >> level. I was so frustrated with bellsouth support that I was willing
>> >> to return to dial-up.
>> >>
>> >> After a short period of dialup, I returned to High speed with
>> >> DirectDSL, then intrex.net when DirectDsl cease operation, and now --
>> >> with Time Warner Business class.
>> >>
>> >> It's cost reduction time. Doing away with TWBC, putting all my server
>> >> activity in a Amazon Instance, but internet connectivity is still need
>> >> at home.
>> >>
>> >> I have subscribed to AT&T's Uverse. Installation is next week.
>> >>
>> >> In preparation for that big day, I began reading some of AT&T's
>> >> material about Uverse. Now I am wondering if they haven't progressed
>> >> much above the days of my bellsouth.net DSL. Their pdf, "AT&T Internet
>> >> System Requirements ", gives requirements for windows 7, Vista, Xp,
>> >> and Mac --- no mention of requirements for RedHat, Fedora, Ubuntu,
>> >> etc. --- not  even recognition of Linux as a possible system!!
>> >>
>> >> Any Linux using Uverse internet ??? comments??
>> >>
>> >> I have subscribed to the internet/tv bundle. Comments on the tv bundle
>> >> will be a plus for me.
>> >>
>> >> --
>> >> Jc Jones
>> >> Blogs -
>> >> http://www.wendellgeek.com/weblog/
>> >> http://www.wendellgeek.com/kixtech/
>> >>
>> >> webmaster for:
>> >> http://www.cottonseedchronicle.com
>> >> http://www.trailblazersofnc.com
>> >> http://www.steelmagnoliasgardenclub.org
>> >> http://www.wendellgeek.com
>> >> http://classof1955.org
>> >> http://www.tuftux.com
>> >> http://www.therealpatpatterson.com
>> >> http://jonesjc.freeshell.org
>> >> http://www.trilug.org/~jonesjc
>> >> --
>> >> This message was sent to: andy <arbarnhart at gmail.com>
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>> that
>> >> address.
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>> >>
>> > --
>> > This message was sent to: jc jones <jc.jones at tuftux.com>
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>>
>>
>>
>> --
>> Jc Jones
>> Blogs -
>> http://www.wendellgeek.com/weblog/
>> http://www.wendellgeek.com/kixtech/
>>
>> webmaster for:
>> http://www.cottonseedchronicle.com
>> http://www.trailblazersofnc.com
>> http://www.steelmagnoliasgardenclub.org
>> http://www.wendellgeek.com
>> http://classof1955.org
>> http://www.tuftux.com
>> http://www.therealpatpatterson.com
>> http://jonesjc.freeshell.org
>> http://www.trilug.org/~jonesjc
>> --
>> This message was sent to: andy <arbarnhart at gmail.com>
>> To unsubscribe, send a blank message to trilug-leave at trilug.org from that
>> address.
>> TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug
>> Unsubscribe or edit options on the web  :
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>> TriLUG FAQ          :
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>>
> --
> This message was sent to: jc jones <jc.jones at tuftux.com>
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> TriLUG FAQ          : http://www.trilug.org/wiki/Frequently_Asked_Questions



-- 
Jc Jones
Blogs -
http://www.wendellgeek.com/weblog/
http://www.wendellgeek.com/kixtech/

webmaster for:
http://www.cottonseedchronicle.com
http://www.trailblazersofnc.com
http://www.steelmagnoliasgardenclub.org
http://www.wendellgeek.com
http://classof1955.org
http://www.tuftux.com
http://www.therealpatpatterson.com
http://jonesjc.freeshell.org
http://www.trilug.org/~jonesjc



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