[TriLUG] OT: Arranging Employer Provided Broadband is Hard

[David Both]

+1

I agree with this assessment. I have TWC Business Class and have had few 
problems. Those I have had were fixed quickly. I have an account manager and I 
can call him directly.

After we dropped all other TWC services, landline, residential Internet, and TV, 
the residential guys came out and put on a filter that blocked everything, 
including my business class Internet. I called my  account manager and another 
guy was out here in less than 30 minutes to fix it. Of course it should not have 
happened in any event, but when outages occur, I get priority service and 
usually techs who know what they are doing.

Over the years I have tried various offerings from other companies and more 
recently continue to look for alternatives. Despite any problems and issues, TWC 
BC has worked best for me and provides the service I need.


On 01/02/2014 11:05 AM, John Vaughters wrote:
>> They want static IP, and will cover moving up to faster service (~20 Mbps).
>
>
> Scott,
>
> If they will cough it up for Time Warner Business Class, I would go that route. TW is a complete 180 on the business class in regards to service when compared to the horrible service us retail users get. They prioritize your traffic and respond quickly to problems. Our customers use them and they have nothing but good things to say.
>
> I think with the basic plans it includes 1-2 static ip's. I have been dying to get the Business Class services for home. I just cannot justify the cost.
>
> BTW - I am not plugging TW, I am just as frustrated with their retail service as the rest of the people that complain. I am just sharing the experiences told to me by our customers.
>
> John Vaughters
>
> -- 
>
>
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> David P. Both, RHCE
> Millennium Technology Consulting LLC
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