[TriLUG] OT: Time Warner Biz Class Mayhem

[Ken M]

I am originally from NJ, I still hear regular Comcast horror stories
from friends and family up there.  I find the Comcast Netflix deal
interesting as well.

But in the end what I really want to happen is Google Fiber to come
here.  If it doesn't reach my house in JoCo (although we have a Garner
address) it might be what finally inspires me to move.

Ken

On Tue, 2014-02-25 at 09:45 -0500, Brian wrote:
> On 2/25/2014 9:31 AM, Bill Farrow wrote:
> > TWCBC (business class)
> > is much better in terms of customer service and response times.
> 
> It's a relative measure, and it's gradually degrading.  I've had TWCBC 
> at my home for 4 years or so; early on, a call to customer service went 
> right to a nearby human being who could roll a truck the same day if 
> necessary.  These days, a computer answers and asks if I am "able to 
> connect to the internet," then offers to connect me to "someone who can 
> help me with my modem."  Then it's to an offshore call-center (if the 
> accents are a reliable indicator).  To the call-center's credit, they do 
> seem reasonably competent; when I tell them "I'm seeing 30% packet 
> loss," they know what I mean and can run relevant tests to corroborate 
> my claims.  But then it's next week before a truck can arrive...
> 
> I wonder how the Comcast merger will affect things.  I can't imagine 
> it'll be positive.
> ~B
>