[TriLUG] OT: Time Warner Biz Class Mayhem

[Ken M]

Yes I am referring to residential.  I would be very surprised though for
the business service to be that much better.  The corporate culture of
TWC seems to be not of helpfully wanting to make their customers happy
but making them feel that they have no choice...

Ken

On Tue, 2014-02-25 at 09:31 -0500, Bill Farrow wrote:
> On Tue, Feb 25, 2014 at 9:23 AM, Ken M <ken at mack-z.com> wrote:
> > This might not be a helpful or constructive answer but in the end I have
> > found TWC to be an absolute nightmare to deal with in regards to
> > customer support.  So few of their staff have any real knowledge other
> > than upselling.  Their phone and ticket system barely works and it seems
> 
> Ken,
> I think you are referring to TWC residential. TWCBC (business class)
> is much better in terms of customer service and response times.
> 
> 
> Bill