[TriLUG] troubleshooting spotty internet connectivity with TWCBC

[Steve Litt]

On Wed, 23 Jul 2014 13:13:35 -0400
"Peter Neilson" <neilson at windstream.net> wrote:

> On Wed, 23 Jul 2014 12:22:10 -0400, Dewey Hylton <plug at hyltown.com>
> wrote:
> 
> > at no point would TWCBC agree to seeing any of my logs, and that
> > was the _first_ thing i offered on each of my 3 calls to them.
> 
> Then the problem is at top-management level, and properly requires  
> correction from above, not below. Sometimes the approach of, "Let's
> just get this thing solved, rather than following your approved
> procedure," works, but the problem's guaranteed to recur.

I view the problem as a monopoly. Most businesses philosophy is "if I
don't serve the customer, somebody else will." Because of how the data
carriers have been able to carve up the country into area monopolies,
their philosophy is "the hell with the customer, where else could he
go?"

SteveT