[TriLUG] troubleshooting spotty internet connectivity with TWCBC

[Dewey Hylton]

> From: "Peter Neilson" <neilson at windstream.net>
> To: "Triangle Linux Users Group General Discussion" <trilug at trilug.org>
> Sent: Wednesday, July 23, 2014 1:13:35 PM
> Subject: Re: [TriLUG] troubleshooting spotty internet connectivity with TWCBC
> 
> On Wed, 23 Jul 2014 12:22:10 -0400, Dewey Hylton <plug at hyltown.com>
> wrote:
> 
> > at no point would TWCBC agree to seeing any of my logs, and that
> > was the
> > _first_ thing i offered on each of my 3 calls to them.
> 
> Then the problem is at top-management level, and properly requires
> correction from above, not below. Sometimes the approach of, "Let's
> just
> get this thing solved, rather than following your approved
> procedure,"
> works, but the problem's guaranteed to recur.
> 
> Occasionally a service department is operated as a "profit center"
> and is
> expected to SELL EXTRA STUFF even if it's not needed. "While we are
> oiling
> and untangling the bits in your modem, we could install our Extra
> Special
> Super Deluxe Firewall Catastrophe Detector for only $399.95." Sort of
> like
> auto repair. There wasn't any hint of that, was there?

no hint of that, thankfully. the customer was able to dig up their customer service rep's name, but when handing me the information she said "this person cannot be trusted" ... so i think there was a hint once upon a time.