[TriLUG] TWC raises modem rental - again

[Ken M]

Not the person who said it but I wouldn't.  TWC operates like big auto and warranties.  Although you would think it is in their interest to be helpful when it comes to costumer service what ends up happening is any excuse to pass the buck off as you the customers problem and liability they will do.  Then you have the fight to try to prove you are innocent.

The savings isn't worth it.  I just always get the most basic modem they have and never let them try to upsell me the one with wifi or other crud.

Ken

On Wed, Dec 24, 2014 at 11:21:27AM -0500, Glenn Hennessee wrote:
> So you wouldn't recommend buying a modem?
> 
> On Tue, Dec 23, 2014 at 6:50 PM, Steve Litt <slitt at troubleshooters.com> wrote:
> > On Tue, 23 Dec 2014 18:49:47 -0500
> > Bill Farrow <bill at arrowsreach.com> wrote:
> >
> >> TWC is raising their modem rental again. Soon it is going to cost you
> >> $8/mo.
> >>
> >> I purchased my own modem in Oct 2013 when the rental was $6/mo. I got
> >> a Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem for $86.99. At that
> >> rate, it would take 14 months to pay it off, and I am almost done.
> >>
> >> My recommendation is to buy your own, and at the new rate it will only
> >> take 11 months to recoup your purchase.
> >>
> >> Bill
> >
> > But...
> >
> > The first time you have a problem, any problem, with TWC, the minute
> > they find out you have your own modem, they'll just blame it on that
> > rather than fixing their faulty wiring or overburdened segments.
> >
> > SteveT
> >
> > Steve Litt                *  http://www.troubleshooters.com/
> > Troubleshooting Training  *  Human Performance
> >
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