[TriLUG] TWBC customer owned modems

[David Both]

Bill, I don't think anyone led me astray any more than did Time Warner and 
myself. No matter where I looked there is no mention of the requirement to use a 
TWBC owned modem. The only clue is that when I re-Googled, the information about 
supported modems is on the "Your Home" tab and not on the Business tab. Not 
something I would readily notice.

So, that being said, I intend to stay with TWBC for now because I have 
guaranteed service levels and the TWBC response to problems is much quicker and 
more responsive than their residential service. If I cannot work this out with 
my account manager, I will definitely want to sell my modem so if anyone else 
out there is looking for one, I will sell it for my cost.

But thanks everyone, anyway. The information is still good and I, and perhaps we 
all, have learned something.




On 01/07/2015 03:18 PM, Bill Farrow wrote:
>> On Jan 7, 2015 1:56 PM, "David Both" <dboth at millennium-technology.com>
>>> I just talked to TWBC support and they tell me that customer owned modems
>>> are not allowed on business class accounts. Have any of you run into this?
>>> I have a call in to my account manager and we'll see where it goes from
>>> there.
> David,
> I hope I didn't lead you astray. I had no idea that TWCBC doesn't
> allow customer owned modems on their network. Talk to your account
> manager and insist that they replace your Ubee modem with a Motorola.
> If you want to sell your new modem, this mailing list might have a few
> takers.
>
> Bill
>
> -- 
>
>
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> David P. Both, RHCE
> Millennium Technology Consulting LLC
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>
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