[TriLUG] TWBC customer owned modems

[Wes Garrison]

I'll take it if you can't use it.

I think they will replace the Ubee with a Motorola even if they won't let
you use your own.

They have stopped giving out the Ubees for BC customers, I believe.

_________________________________
Wesley S. Garrison
Network Engineer
Xitech Communications, Inc.
phone:  (919) 260-0803
pager:   (919) 869-1744
fax:       (919) 932-5051
__________________________________
"Lead us not into temptation, but deliver us from email."

On Wed, Jan 7, 2015 at 3:37 PM, David Both <dboth at millennium-technology.com>
wrote:

> Bill, I don't think anyone led me astray any more than did Time Warner and
> myself. No matter where I looked there is no mention of the requirement to
> use a TWBC owned modem. The only clue is that when I re-Googled, the
> information about supported modems is on the "Your Home" tab and not on the
> Business tab. Not something I would readily notice.
>
> So, that being said, I intend to stay with TWBC for now because I have
> guaranteed service levels and the TWBC response to problems is much quicker
> and more responsive than their residential service. If I cannot work this
> out with my account manager, I will definitely want to sell my modem so if
> anyone else out there is looking for one, I will sell it for my cost.
>
> But thanks everyone, anyway. The information is still good and I, and
> perhaps we all, have learned something.
>
>
>
>
> On 01/07/2015 03:18 PM, Bill Farrow wrote:
>
>> On Jan 7, 2015 1:56 PM, "David Both" <dboth at millennium-technology.com>
>>>
>>>> I just talked to TWBC support and they tell me that customer owned
>>>> modems
>>>> are not allowed on business class accounts. Have any of you run into
>>>> this?
>>>> I have a call in to my account manager and we'll see where it goes from
>>>> there.
>>>>
>>> David,
>> I hope I didn't lead you astray. I had no idea that TWCBC doesn't
>> allow customer owned modems on their network. Talk to your account
>> manager and insist that they replace your Ubee modem with a Motorola.
>> If you want to sell your new modem, this mailing list might have a few
>> takers.
>>
>> Bill
>>
>> --
>>
>>
>> *********************************************************
>> David P. Both, RHCE
>> Millennium Technology Consulting LLC
>> Raleigh, NC, USA
>> 919-389-8678
>>
>> dboth at millennium-technology.com
>>
>> www.millennium-technology.com
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>>  --
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