[TriLUG] TWBC customer owned modems

[David Both]

You are second in line. I will let you know as soon as I get done talking to my 
account manager - who has not yet called me back.

Thanks!

On 01/07/2015 04:10 PM, Wes Garrison wrote:
> I'll take it if you can't use it.
>
> I think they will replace the Ubee with a Motorola even if they won't let
> you use your own.
>
> They have stopped giving out the Ubees for BC customers, I believe.
>
> _________________________________
> Wesley S. Garrison
> Network Engineer
> Xitech Communications, Inc.
> phone:  (919) 260-0803
> pager:   (919) 869-1744
> fax:       (919) 932-5051
> __________________________________
> "Lead us not into temptation, but deliver us from email."
>
> On Wed, Jan 7, 2015 at 3:37 PM, David Both <dboth at millennium-technology.com>
> wrote:
>
>> Bill, I don't think anyone led me astray any more than did Time Warner and
>> myself. No matter where I looked there is no mention of the requirement to
>> use a TWBC owned modem. The only clue is that when I re-Googled, the
>> information about supported modems is on the "Your Home" tab and not on the
>> Business tab. Not something I would readily notice.
>>
>> So, that being said, I intend to stay with TWBC for now because I have
>> guaranteed service levels and the TWBC response to problems is much quicker
>> and more responsive than their residential service. If I cannot work this
>> out with my account manager, I will definitely want to sell my modem so if
>> anyone else out there is looking for one, I will sell it for my cost.
>>
>> But thanks everyone, anyway. The information is still good and I, and
>> perhaps we all, have learned something.
>>
>>
>>
>>
>> On 01/07/2015 03:18 PM, Bill Farrow wrote:
>>
>>> On Jan 7, 2015 1:56 PM, "David Both" <dboth at millennium-technology.com>
>>>>> I just talked to TWBC support and they tell me that customer owned
>>>>> modems
>>>>> are not allowed on business class accounts. Have any of you run into
>>>>> this?
>>>>> I have a call in to my account manager and we'll see where it goes from
>>>>> there.
>>>>>
>>>> David,
>>> I hope I didn't lead you astray. I had no idea that TWCBC doesn't
>>> allow customer owned modems on their network. Talk to your account
>>> manager and insist that they replace your Ubee modem with a Motorola.
>>> If you want to sell your new modem, this mailing list might have a few
>>> takers.
>>>
>>> Bill
>>>
>>> --
>>>
>>>
>>> *********************************************************
>>> David P. Both, RHCE
>>> Millennium Technology Consulting LLC
>>> Raleigh, NC, USA
>>> 919-389-8678
>>>
>>> dboth at millennium-technology.com
>>>
>>> www.millennium-technology.com
>>> www.databook.bz - Home of the DataBook for Linux
>>> DataBook is a Registered Trademark of David Both
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*********************************************************
David P. Both
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This communication may be unlawfully collected and stored by the National
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