[TriLUG] Help: Very strange email attachment goings-on

[David Both via TriLUG]

Computers seem to be a never-ending source of inexplicable happenings that defy 
common sense and even modest knowledge of what is happening under the hood. For 
example:

I just received a call from a customer. She could neither "Save-As" nor open 
four DOCX files from two separate emails from two different sources (Gmail and 
Yahoo) using Thunderbird and LibreOffice on Fedora 20. The options were not 
available on the popup menu.

I had her send the emails to me. I opened all 4 DOCX files directly from 
Thunderbird with no issue and could also save them. I replied to her with one of 
her emails and then copied the other two DOCX files from the other email to the 
reply email using drag an drop. After sending the reply to her, she was able to 
open all of the DOCX files with no problem directly from Thunderbird. So the 
Thunderbird helper application of LibreOffice is properly specified. My 
customer's ISP is TWC.

I did not change any of the documents. I cannot imagine why it would work when I 
resend them and not when sent directly from the originators.

Does anyone have any idea what might be happening?

Thanks for any and all of your help!

-- 


*********************************************************
David P. Both, RHCE
Millennium Technology Consulting LLC
Raleigh, NC, USA
919-389-8678

dboth at millennium-technology.com

www.millennium-technology.com
www.databook.bz - Home of the DataBook for Linux
DataBook is a Registered Trademark of David Both
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