[TriLUG] Help: Very strange email attachment goings-on

[Michael Peters via TriLUG]

The only thing I can think of is some weird MIME headers for the
attachments and different versions of Thunderbird where one can handle
the weird headers and the other one couldn't. What are the attachment
headers from the original email?

On Mon, Mar 9, 2015 at 1:18 PM, David Both via TriLUG <trilug at trilug.org> wrote:
> Computers seem to be a never-ending source of inexplicable happenings that
> defy common sense and even modest knowledge of what is happening under the
> hood. For example:
>
> I just received a call from a customer. She could neither "Save-As" nor open
> four DOCX files from two separate emails from two different sources (Gmail
> and Yahoo) using Thunderbird and LibreOffice on Fedora 20. The options were
> not available on the popup menu.
>
> I had her send the emails to me. I opened all 4 DOCX files directly from
> Thunderbird with no issue and could also save them. I replied to her with
> one of her emails and then copied the other two DOCX files from the other
> email to the reply email using drag an drop. After sending the reply to her,
> she was able to open all of the DOCX files with no problem directly from
> Thunderbird. So the Thunderbird helper application of LibreOffice is
> properly specified. My customer's ISP is TWC.
>
> I did not change any of the documents. I cannot imagine why it would work
> when I resend them and not when sent directly from the originators.
>
> Does anyone have any idea what might be happening?
>
> Thanks for any and all of your help!
>
> --
>
>
> *********************************************************
> David P. Both, RHCE
> Millennium Technology Consulting LLC
> Raleigh, NC, USA
> 919-389-8678
>
> dboth at millennium-technology.com
>
> www.millennium-technology.com
> www.databook.bz - Home of the DataBook for Linux
> DataBook is a Registered Trademark of David Both
> *********************************************************
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