[TriLUG] Fully OT: Time to leave TWCBC? was: Re: semi-OT: mail relaying broken for other time warner customers?

Tue Mar 24 12:15:56 EDT 2015

And if you think this service is bad, try Comcast.  Anyone (other than 
Comcast management and shareholders) who honestly thinks that a 
Comcast-TWC merger would be beneficial for the customers is delusional. 
Any Comcast management or shareholders who believe that the merge would be 
beneficial for anyone other than Comcast is disingenuous at best.

William Sutton

On Tue, 24 Mar 2015, Brian via TriLUG wrote:

> That's very impressive.  More impressive that they broke outbound SMTP 
> forwarding for business class a long time before they broke it for 
> residential.  I'm a business-class user and I've been relaying through 
> pilot.trilug.org for a year or more now because of the changes to 
> TWCBC's outbound SMTP policies.  It's now a service they want to sell, I 
> think; my account doesn't even include an e-mail address (but I can get 
> one for the low low monthly price of $ridiculous!).
>
> Maybe it's time to drop TWCBC for lower-cost, higher-speed (but possibly 
> lower-reliability) residential.  BC 15/2.5 is still over $100/mo while 
> residential 50/5 is $65/mo... Now that I don't live in a super-dense 
> apartment complex (and now that TWCBC front-line support is no better 
> than residential..five years ago, you called and got a local 
> person...now you get the computer followed by the offshore call center), 
> maybe now is the time...
>
> -B
>
> On 3/23/2015 11:20 PM, Lisa Lorenzin via TriLUG wrote:
>>
>> to close the loop on this...
>>
>> an anonymous TWC management type who reads the list (and is a linux
>> supporter) saw my note, found an error in their back-end systems that
>> was causing the problem, and fixed it!  mail relaying is working again
>> without authentication, as it was originally.  i really appreciate the
>> intervention and the assistance.
>>
>> regards,
>> lisa
>>
>>
>> On Mon, 23 Mar 2015, Lance A. Brown wrote:
>>
>>> On 2015-03-23 3:17 pm, Lisa Lorenzin via TriLUG wrote:
>>>> matt, thanks for confirming that we're not the only ones running into
>>>> this... :(
>>>>
>>>> lance, thanks for the suggestion!  we considered just going with that
>>>> kind of workaround for this (especially since we just switched from
>>>> their DNS servers to OpenDNS to bypass the DNS resolution problems due
>>>> to unreachability of their DNS servers). but to be honest, i'm rather
>>>> incandescently pissed off at them for just breaking this with no
>>>> warning, enough so that i'm willing to fight with their tech support
>>>> to see if we can get it fixed.
>>>
>>> When TWC blocked outbound SMTP connections, I started relaying through
>>> smtp.nc.rr.com and that worked for a while.  Then I noticed delays in
>>> message delivery; sometimes as much as 12 hours!  That led me to set
>>> up relayhost delivery to my linode.com machine.
>>>
>>> Relayhost-ing through the TriLUG server is an excellent idea in my
>>> opinion. The only drawback to either solution is having to put a
>>> password on your server someplace for sednmail/postfix to authorize
>>> its connection to the relayhost.
>>>
>>> --[Lance]
>>>
>>>
>
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