[TriLUG] Fully OT: Time to leave TWCBC? was: Re: semi-OT: mail relaying broken for other time warner customers?

[Brian via TriLUG]

That's very impressive.  More impressive that they broke outbound SMTP 
forwarding for business class a long time before they broke it for 
residential.  I'm a business-class user and I've been relaying through 
pilot.trilug.org for a year or more now because of the changes to 
TWCBC's outbound SMTP policies.  It's now a service they want to sell, I 
think; my account doesn't even include an e-mail address (but I can get 
one for the low low monthly price of $ridiculous!).

Maybe it's time to drop TWCBC for lower-cost, higher-speed (but possibly 
lower-reliability) residential.  BC 15/2.5 is still over $100/mo while 
residential 50/5 is $65/mo... Now that I don't live in a super-dense 
apartment complex (and now that TWCBC front-line support is no better 
than residential..five years ago, you called and got a local 
person...now you get the computer followed by the offshore call center), 
maybe now is the time...

-B

On 3/23/2015 11:20 PM, Lisa Lorenzin via TriLUG wrote:
>
> to close the loop on this...
>
> an anonymous TWC management type who reads the list (and is a linux
> supporter) saw my note, found an error in their back-end systems that
> was causing the problem, and fixed it!  mail relaying is working again
> without authentication, as it was originally.  i really appreciate the
> intervention and the assistance.
>
> regards,
> lisa
>
>
> On Mon, 23 Mar 2015, Lance A. Brown wrote:
>
>> On 2015-03-23 3:17 pm, Lisa Lorenzin via TriLUG wrote:
>>> matt, thanks for confirming that we're not the only ones running into
>>> this... :(
>>>
>>> lance, thanks for the suggestion!  we considered just going with that
>>> kind of workaround for this (especially since we just switched from
>>> their DNS servers to OpenDNS to bypass the DNS resolution problems due
>>> to unreachability of their DNS servers). but to be honest, i'm rather
>>> incandescently pissed off at them for just breaking this with no
>>> warning, enough so that i'm willing to fight with their tech support
>>> to see if we can get it fixed.
>>
>> When TWC blocked outbound SMTP connections, I started relaying through
>> smtp.nc.rr.com and that worked for a while.  Then I noticed delays in
>> message delivery; sometimes as much as 12 hours!  That led me to set
>> up relayhost delivery to my linode.com machine.
>>
>> Relayhost-ing through the TriLUG server is an excellent idea in my
>> opinion. The only drawback to either solution is having to put a
>> password on your server someplace for sednmail/postfix to authorize
>> its connection to the relayhost.
>>
>> --[Lance]
>>
>>