[TriLUG] Ticket tracking for non-technical customer service

[Ric Moore via TriLUG]

On 07/27/2016 05:35 PM, Matthew Frazier via TriLUG wrote:
> Hello,
>
> My employer (not a technology company) is in need of a ticket tracking
> solution for customer service. We only have a few CSR's, but tickets are
> frequently handled by personnel outside customer service, so the
> pay-per-agent model of most SaaS platforms adds up quickly. Which
> presents a golden opportunity for a free/open source solution.

Back when I used Promox I used Turnkey Linux containers. I'm sure Docker 
would have a similar selection of ready-to-install packages.
https://www.turnkeylinux.org/all

Check out the Business management tab. Plenty of ideas there. Ric
-- 
My father, Victor Moore (Vic) used to say:
"There are two Great Sins in the world...
..the Sin of Ignorance, and the Sin of Stupidity.
Only the former may be overcome." R.I.P. Dad.
http://linuxcounter.net/user/44256.html