[TriLUG] Spectrum Modem Fees

[Keith Woodie via TriLUG]

When I called to get the modem fees removed I also switched from 300/20 to
100/10, which reduced my monthly fees from 100/month to 60/month.  I don't
think I was pushing anywhere near either the upload or download
speeds....so it felt like a good move to me to reduce and give them less
money.

I am still in high hopes for Google or AT&T Gigapower.  Currently Spectrum
is the highest residential available in the West Cary area where I live.

Sorry I don't have any experience with business service.

Whatever fiber service gets here first will earn my business.


On Mon, Jul 3, 2017, 4:35 PM Chris via TriLUG <trilug at trilug.org> wrote:

> I spent over an hour on the phone with them earlier this year trying to
> prevent my internet bill from increasing by $20/mo.  That got me a $15
> increase rather than a $20 increase.
>
> A couple months ago, an AT&T salesman came by and offered a 300mb
> symmetrical connection with fees waived for $50/mo (fee waiver lasts for
> lifetime of the account).  Taxes are also included, so it costs an even
> $50/mo.
>
> When I called to cancel my Spectrum connection (200mb/20mb), they let me
> know that they could offer me 100/10 for $50/mo with fees waived.  Plus
> they could buy out the contract I got myself into. I declined and shook my
> head.
>
> Tl;dr: based on my experience I would agree that they don't seem to care
> about competing on price, and I have been pretty happy with the switch.
>
> On July 3, 2017 4:07:35 PM EDT, Mauricio Tavares via TriLUG <
> trilug at trilug.org> wrote:
> >On Mon, Jul 3, 2017 at 4:02 PM, Glenn Hennessee via TriLUG
> ><trilug at trilug.org> wrote:
> >> Spectrum has said that they won't be doing customer retention
> >reductions.
> >> This was according to an article in the N&O a few weeks ago.
> >>
> >
> >      Sounds like they feel there is no longer a need to do that,
> >either because they can afford to lose or, probably the real answer,
> >they know people have no other options.
> >
> >> On Mon, Jul 3, 2017, 2:43 PM Matt Flyer via TriLUG
> ><trilug at trilug.org>
> >> wrote:
> >>
> >>> > > Can anyone recommend a way to get a better deal out of Spectrum?
> >>> > >
> >>> >       Call them and tell them you are thinking on cancelling the
> >>> > service because you think it costs too much?
> >>> >
> >>>
> >>> Did that.  They agreed to lower it a little, but they were still
> >very
> >>> uncompetitive.  I live in the Triad area and have both TWC and North
> >>> State (originally the local telco) which offers fiber service.
> >North
> >>> State offered me TV and better internet for less than TW wanted for
> >>> just TV.
> >>>
> >>> I'm getting ready to switch.  Just need to bite the bullet and do
> >it.
> >>>
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