[TriLUG] Spectrum Modem Fees

[Chris via TriLUG]

I spent over an hour on the phone with them earlier this year trying to prevent my internet bill from increasing by $20/mo.  That got me a $15 increase rather than a $20 increase.  

A couple months ago, an AT&T salesman came by and offered a 300mb symmetrical connection with fees waived for $50/mo (fee waiver lasts for lifetime of the account).  Taxes are also included, so it costs an even $50/mo.

When I called to cancel my Spectrum connection (200mb/20mb), they let me know that they could offer me 100/10 for $50/mo with fees waived.  Plus they could buy out the contract I got myself into. I declined and shook my head.

Tl;dr: based on my experience I would agree that they don't seem to care about competing on price, and I have been pretty happy with the switch.

On July 3, 2017 4:07:35 PM EDT, Mauricio Tavares via TriLUG <trilug at trilug.org> wrote:
>On Mon, Jul 3, 2017 at 4:02 PM, Glenn Hennessee via TriLUG
><trilug at trilug.org> wrote:
>> Spectrum has said that they won't be doing customer retention
>reductions.
>> This was according to an article in the N&O a few weeks ago.
>>
>
>      Sounds like they feel there is no longer a need to do that,
>either because they can afford to lose or, probably the real answer,
>they know people have no other options.
>
>> On Mon, Jul 3, 2017, 2:43 PM Matt Flyer via TriLUG
><trilug at trilug.org>
>> wrote:
>>
>>> > > Can anyone recommend a way to get a better deal out of Spectrum?
>>> > >
>>> >       Call them and tell them you are thinking on cancelling the
>>> > service because you think it costs too much?
>>> >
>>>
>>> Did that.  They agreed to lower it a little, but they were still
>very
>>> uncompetitive.  I live in the Triad area and have both TWC and North
>>> State (originally the local telco) which offers fiber service. 
>North
>>> State offered me TV and better internet for less than TW wanted for
>>> just TV.
>>>
>>> I'm getting ready to switch.  Just need to bite the bullet and do
>it.
>>>
>>> --
>>> This message was sent to: glenn.hennessee at gmail.com <
>>> glenn.hennessee at gmail.com>
>>> To unsubscribe, send a blank message to trilug-leave at trilug.org from
>that
>>> address.
>>> TriLUG mailing list : https://www.trilug.org/mailman/listinfo/trilug
>>> Unsubscribe or edit options on the web  :
>>>
>https://www.trilug.org/mailman/options/trilug/glenn.hennessee%40gmail.com
>>> Welcome to TriLUG: http://trilug.org/welcome
>> --
>> This message was sent to: raubvogel at gmail.com <raubvogel at gmail.com>
>> To unsubscribe, send a blank message to trilug-leave at trilug.org from
>that address.
>> TriLUG mailing list : https://www.trilug.org/mailman/listinfo/trilug
>> Unsubscribe or edit options on the web  :
>https://www.trilug.org/mailman/options/trilug/raubvogel%40gmail.com
>> Welcome to TriLUG: http://trilug.org/welcome
>-- 
>This message was sent to: bick <bick at bickhaus.net>
>To unsubscribe, send a blank message to trilug-leave at trilug.org from
>that address.
>TriLUG mailing list : https://www.trilug.org/mailman/listinfo/trilug
>Unsubscribe or edit options on the web	:
>https://www.trilug.org/mailman/options/trilug/bick%40bickhaus.net
>Welcome to TriLUG: http://trilug.org/welcome

-- 
Sent from my Android device with K-9 Mail. Please excuse my brevity.