[TriLUG] [External] Spectrum not in a hurry

[Johnson, Jay M via TriLUG]

With repeated calls to customer service, eventually they send out a technician to your house for free.  The issue could be equipment in your wall, or at the power pole.  You can definitely get a technician right now, if you are willing to pay a trip charge.

You can also visit the Spectrum store in person, but in the end all calls go to Buffalo (for bulk internet) or Greensboro (Carolinas legacy Time Warner Cable areas) and dispatching is done based on that.  Since the merger, Spectrum only allows stores to order remotes.  Otherwise, the cable box supply is quite random in store, and they end up shipping non-standard cable boxes to your house for a self-install.

If you are cursed with the mandatory apartment TV and internet service takeover called Spectrum Community Solutions, you can still have a wired modem for an extra fee.  Mine is locked in the wall and I usually have to call to get MAC addresses registered.

The Triangle Town Center Spectrum store is closed, so Townridge is their replacement until a substitute location is completed.  In theory, that will be near the old Toys R' Us.

-----Original Message-----
From: TriLUG <trilug-bounces+jmjohnson9=ncdot.gov at trilug.org> On Behalf Of Mauricio Tavares via TriLUG
Sent: Friday, February 1, 2019 11:36 AM
To: Triangle Linux Users Group General Discussion <trilug at trilug.org>
Subject: [External] [TriLUG] Spectrum not in a hurry

CAUTION: External email. Do not click links or open attachments unless you verify. Send all suspicious email as an attachment to report.spam at nc.gov<mailto:report.spam at nc.gov>


raub at desktop:~$ date; speedtest
Fri Feb  1 11:24:34 EST 2019
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Spectrum (107.15.44.154)...
Selecting best server based on latency...
Hosted by greenlight (Wilson, NC) [94.44 km]: 39.229 ms Testing download speed........................................
Download: 9.97 Mbit/s
Testing upload speed..................................................
Upload: 5.87 Mbit/s
raub at desktop:~$

My DL speed is supposed to be more than 60Mbps. How do you make them listen?
--
This message was sent to: Jay <jmjohnson9 at ncdot.gov> To unsubscribe, send a blank message to trilug-leave at trilug.org from that address.
TriLUG mailing list : https://www.trilug.org/mailman/listinfo/trilug
Unsubscribe or edit options on the web  : https://www.trilug.org/mailman/options/trilug/jmjohnson9%40ncdot.gov
Welcome to TriLUG: https://trilug.org/welcome

________________________________

Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties.