[TriLUG] seeking help-desk ticket tracking tool

[Brian Bell]

I highly recommend Cerberus Helpdesk  
They offer a helpdesk/knowledgebase combo,  public support center, 
livehelp (ie. LivePerson.com), and a specific app for ISPs.

You can purchase it to host on your own, or they offer a hosted version 
to which you can subscribe.

http://www.cerberusweb.com/products.php

Brian


David McDowell wrote:
> Hi folks!  I've already talked to a few people and have to come know
> that Request Tracker seems to be a popular solution for tracking
> customer help-desk related issues.  We will soon be running a web
> application which will by nature, have LOTS of users... um, lusers. 
> So, in light of that, we are seeking a system we can use to track our
> calls/cases to help us manage this.  If you have any suggestions,
> please include some pros and cons.
>
> What would be icing on the cake for me?  Something which was developed
> using PHP (running on linux/apache), can use MSSQL (yes I said that)
> and possibly even have users auth'd against my AD (LDAP) just like I'm
> able to auth my AD users with apache/httpd (see:
> http://www.turnpike420.net/linux/Apache_ADS_AuthLDAP.txt)  At any
> rate, I realize more than likely a system we get will use mysql or
> postgresql and won't be able to reach my AD for users and auth info,
> which is fine.  I'm shooting for the moon and taking what I can get! 
> :)
>
> thanks all,
> David McD
>   

-- 
Brian Bell
Kneecap Interactive
919-321-1365
bbell at kneecap.net