[TriLUG] A contact at TWC?

[OlsonE at aosa.army.mil]

You know... completely unrelated... I had a "technician" come out and he cut my structured wiring. He was a "contractor to TWC". I ended up having the area supervisor come out and re-crimp it. Sure I could have done it myself... but they needed to be taught a lesson.

-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On Behalf Of Matt Flyer
Sent: Thursday, July 15, 2010 3:25 AM
To: Triangle Linux Users Group General Discussion
Subject: [TriLUG] A contact at TWC?

Hey Group,

I was wondering if anyone knows of a contact at Time Warner Cable that is high enough up on the food chain to actually care about the customers?
I recently upgraded to their business class and dropped the residential service I had for many years.  On Tuesday, they sent some idiot around to fully disconnect my residential service.  Ignoring the fact that the account is marked on the service paperwork as having multiple accounts and that the line has a big red tag on it with my address and a business class designator, they wrongfully went ahead and cut EVERYTHING.  This caused me to be without service for two days.  Their own people could only determine that they could not connect to the modem, but had no idea why.

On top of all that, I was called at 7:15 am and told that I was the first appointment for the day.  When they didn't show up at noon, I called and was told that it was an 11:30 to 1:30 appointment.  When they didn't show up at 2pm I called and was told it was an all day appointment (the computer still said it was 11:30-1:30).  When they didn't show up at 5pm, I called again (computer now said it was 8am to 5pm appointment) and was told that they had till 8pm.

This is absolutely unacceptable and I want them to hear about it and would like to complain in writing rather than get some peon that answers phones.  This was not an equipment failure, or an act of weather.  This was pure negligence, incompetence, or spite on the part of their employees.  If possible I would like to address teh concern directly to a person, which is why I am asking if anyone has any contact suggestions.