[TriLUG] OT: Earthlink and ISPs

[tj]

well.
I had service with Clear hmmm, it was Clearwire at that time.
the service is "OK", but  ehem... the signal strength was not good
during   heavy raining  and "really" bad weathers.
I complained to CS, and transfer to tech support, the solution was:
moving  around the house to find the  best signal strength. oh well, I
just put on the deck, since  getting the best signal strength and used
ethernet over powerline. at the end. I canceled  and had to pay
termination fee. just fed-up with signal strength issue after using 6
months. and back to TWC :|
oh. Clearwire.. had monthly maintenance as I understood. around very
early in the morning.

I assume Clear is the old Clearwire. or I could be wrong.

it  was Clearwire, I  think, Clear has expanded the coverage Area now.

exactly, was  really pain, when I switch to earthlink cable internet,
due to  TWC jacked-up the price :|. and earthlink had promo & the
price less pricey than roadrunner.( not business cable internet)
I called 3 time to get special price for roadrunner cable internet.
they rejected my request due to " I having only Cable internet" :|.
the worst part was,  earthlink  ( Indiian guys, with thick accent,
they just  have  no clues and it seem following the written script)
ping-ponged me. and at the last call, earthlink, TWC, and me have
teleconference to solve  the switch issue . was really pain, take 2
weeks.


you can  try Clear, they have a trial, and you do not pay the
termination fee during the trial period.


I'm thinking to switch to  at&t DSL  , they has 15-20 bucks for a year
contract..
the main reason is, when I moved to my (new) house, the subdivision
was totaly  empty. til know all houses are occupied, and  the internet
speed seems not really good during the weekend or night :|. when I
called TWC month ago, they said " it is not guarantee, but up to
XXXXX", that is true, which I can not complained hahaha.

good luck,

On Tue, Nov 30, 2010 at 9:21 AM, Jim <jjtuttle at trilug.org> wrote:
> On 11/29/2010 02:21 PM, tj wrote:
>>
>> earthlink is using  Road Runner/TWC cable internet :|.
>>
>> switching TWC to Earthlink is not making any better, since using the
>> same media : Road Runner cable internet.
>> Instead of  escaping from TWC, you are still in TWC with "earthlink" name
>> :P
>>
>> correct, earthlink is no good any more, like used to be.. when they
>> had local person to help consumer support level.
>> They will ping-pong you between TWC and Earthlink,  try to do
>> tele-conference  with earthlink and TWC.
>> Call earthlink first, dan request the support person to  call TWC....
>> in  this scenario, you will can strengthen the problem.with less time.
>>
>> I still keep my earthlink, since may primary email is  earthlink :(.
>> Earthlik has email service only for 5-10 buck per month.
>>
>> at&t has promo on direct DSL (without phone service).I got DirectDSL
>> promo mail around  twice a month in my mailbox.
>> one of my friend switched in early november from TWC to at&t, they
>> seem happy with at&t Direct DSL.
>>
>> good luck...
>
> Thanks for writing.  I did understand that EarthLink leased bandwidth from
> TWC.  Going through an Indian call center to get transfered to TWC is a real
> pain.  I did look into ATT DSL, but it isn't offered in my neighborhood.  I
> think Clear is about the only other choice I have.  Anyone have any
> experience with them?
>
> Thanks,
> jt
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