[TriLUG] TWC having issues?

[Amnon]

I am having connections problems galore with them today.  Reboot the modem and it works for about 30 seconds and then nothing. 
Modem looks fine as far as the lights.  had to reboot over 20 times, talked to a tech who wasn't much help (blaming it on my router, 
firewall and everything else).  Twittted to @twcablehelp and a tech replied within 30 seconds.  They are looking into it.

> I am trying to figure out why our office is having connection issues. It
> looks like the hop from the router/modem to the TWC gateway is adding lots
> of latency, but there are also losses throughout the network, especially
> the 4th hop which, in other times I ran the test, had dropped 50% of the
> packets. Is anyone else experiencing this?