[TriLUG] Anyone pay their raleigh utility bill on line?

[Aaron Cody Weaver via TriLUG]

I pay mine through mint bills

On Wed, Feb 17, 2016 at 10:33 AM Mauricio Tavares via TriLUG <
trilug at trilug.org> wrote:

> On Wed, Feb 17, 2016 at 10:21 AM, James Jones via TriLUG
> <trilug at trilug.org> wrote:
> > All,
> >
> > I have tried all morning to login to the raleigh nc utility billing
> website
> > to pay my bill. Each time I try, I receive a message "The system is
> > currently unavailable. Please try back again later".
> >
> > I even tried to retrieve my username & password, but on username, it
> fails
> > on my account number says it is an invalid account number. A number being
> > copied directly from my bill.
> >
> > I called their customer service and was told that I was the only person
> > complaining about the website, so it must be my problem. I tried 4
>
>       Translation: we know it is a problem but we plan on quietly
> fixing it without admitting it.
>
>       That said, I would have called their tech support and state you
> can't login and let them go through their tier 1 checklist. Just
> remind them you want their name so if you pay late you want to provide
> the name of who made that happen.
>
> > different browsers and received the same results. I even rebooted my
> ubuntu
> > computer ( something I reserve for windows pc's ).
> >
> > Anyone have a contact to raleigh nc's IT department?
> >
>       I was going to suggest to just pay through the phone but it
> might be better to come up with the time to go pay in person so you
> have a receipt. Not easy to do because of their hours but...
>
> > jcj   KK4VUS
> >
> > --
> > Jc Jones
> > Blogs -
> > http://www.wendellgeek.com/weblog/
> > http://www.wendellgeek.com/kixtech/
> > --
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> --
> This message was sent to: Cody Weaver <wrestcody at gmail.com>
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-- 
Thanks,

Cody Weaver
wrestcody at gmail.com