[TriLUG] Anyone pay their raleigh utility bill on line?

[Roger W. Broseus via TriLUG]

Don't feel special: in DC, the Pepco web page doesn't work well in Firefox: I 
have to resort to using Epiphany. To their credit, the feature to program 
one's thermostat for timed set-backs, is nice.

I gave up on their customer support about such issues: it was a never-ending 
circle of frustration, dealing with Pepco and their web support contractor.

--
Roger W. Broseus - Linux User
     Email: RogerB at bronord.com
     Web Site: www.bronord.com

On 02/17/2016 01:25 PM, tj via TriLUG wrote:
> LOL
> had the same issue online :P...
> the first one failed during charging my CC, and I went back the main page
> to retry again, the site said failed again
> ok...
> back to old-school by paying with CC on the phone, this was working.
> and surprise....
> my CC got charged 2 times :P.. what a lousy their website.
>
> paying by phone always works on my understanding :)
> I will stick with this.
>
>
>
> On Wed, Feb 17, 2016 at 10:45 AM, Aaron Cody Weaver via TriLUG <
> trilug at trilug.org> wrote:
>
>> I pay mine through mint bills
>>
>> On Wed, Feb 17, 2016 at 10:33 AM Mauricio Tavares via TriLUG <
>> trilug at trilug.org> wrote:
>>
>>> On Wed, Feb 17, 2016 at 10:21 AM, James Jones via TriLUG
>>> <trilug at trilug.org> wrote:
>>>> All,
>>>>
>>>> I have tried all morning to login to the raleigh nc utility billing
>>> website
>>>> to pay my bill. Each time I try, I receive a message "The system is
>>>> currently unavailable. Please try back again later".
>>>>
>>>> I even tried to retrieve my username & password, but on username, it
>>> fails
>>>> on my account number says it is an invalid account number. A number
>> being
>>>> copied directly from my bill.
>>>>
>>>> I called their customer service and was told that I was the only person
>>>> complaining about the website, so it must be my problem. I tried 4
>>>        Translation: we know it is a problem but we plan on quietly
>>> fixing it without admitting it.
>>>
>>>        That said, I would have called their tech support and state you
>>> can't login and let them go through their tier 1 checklist. Just
>>> remind them you want their name so if you pay late you want to provide
>>> the name of who made that happen.
>>>
>>>> different browsers and received the same results. I even rebooted my
>>> ubuntu
>>>> computer ( something I reserve for windows pc's ).
>>>>
>>>> Anyone have a contact to raleigh nc's IT department?
>>>>
>>>        I was going to suggest to just pay through the phone but it
>>> might be better to come up with the time to go pay in person so you
>>> have a receipt. Not easy to do because of their hours but...
>>>
>>>> jcj   KK4VUS
>>>>
>>>> --
>>>> Jc Jones
>>>> Blogs -
>>>> http://www.wendellgeek.com/weblog/
>>>> http://www.wendellgeek.com/kixtech/
>>>> --
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>>> This message was sent to: Cody Weaver <wrestcody at gmail.com>
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>> --
>> Thanks,
>>
>> Cody Weaver
>> wrestcody at gmail.com
>> --
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>>