[TriLUG] Anyone pay their raleigh utility bill on line?

Wed Feb 17 14:58:11 EST 2016

On Wed, Feb 17, 2016 at 2:55 PM, Roger W. Broseus via TriLUG
<trilug at trilug.org> wrote:
> Don't feel special: in DC, the Pepco web page doesn't work well in Firefox:
> I have to resort to using Epiphany. To their credit, the feature to program
> one's thermostat for timed set-backs, is nice.
>
> I gave up on their customer support about such issues: it was a never-ending
> circle of frustration, dealing with Pepco and their web support contractor.
>
      "Hi. My name is Peggy"

> --
> Roger W. Broseus - Linux User
>     Email: RogerB at bronord.com
>     Web Site: www.bronord.com
>
>
> On 02/17/2016 01:25 PM, tj via TriLUG wrote:
>>
>> LOL
>> had the same issue online :P...
>> the first one failed during charging my CC, and I went back the main page
>> to retry again, the site said failed again
>> ok...
>> back to old-school by paying with CC on the phone, this was working.
>> and surprise....
>> my CC got charged 2 times :P.. what a lousy their website.
>>
>> paying by phone always works on my understanding :)
>> I will stick with this.
>>
>>
>>
>> On Wed, Feb 17, 2016 at 10:45 AM, Aaron Cody Weaver via TriLUG <
>> trilug at trilug.org> wrote:
>>
>>> I pay mine through mint bills
>>>
>>> On Wed, Feb 17, 2016 at 10:33 AM Mauricio Tavares via TriLUG <
>>> trilug at trilug.org> wrote:
>>>
>>>> On Wed, Feb 17, 2016 at 10:21 AM, James Jones via TriLUG
>>>> <trilug at trilug.org> wrote:
>>>>>
>>>>> All,
>>>>>
>>>>> I have tried all morning to login to the raleigh nc utility billing
>>>>
>>>> website
>>>>>
>>>>> to pay my bill. Each time I try, I receive a message "The system is
>>>>> currently unavailable. Please try back again later".
>>>>>
>>>>> I even tried to retrieve my username & password, but on username, it
>>>>
>>>> fails
>>>>>
>>>>> on my account number says it is an invalid account number. A number
>>>
>>> being
>>>>>
>>>>> copied directly from my bill.
>>>>>
>>>>> I called their customer service and was told that I was the only person
>>>>> complaining about the website, so it must be my problem. I tried 4
>>>>
>>>>        Translation: we know it is a problem but we plan on quietly
>>>> fixing it without admitting it.
>>>>
>>>>        That said, I would have called their tech support and state you
>>>> can't login and let them go through their tier 1 checklist. Just
>>>> remind them you want their name so if you pay late you want to provide
>>>> the name of who made that happen.
>>>>
>>>>> different browsers and received the same results. I even rebooted my
>>>>
>>>> ubuntu
>>>>>
>>>>> computer ( something I reserve for windows pc's ).
>>>>>
>>>>> Anyone have a contact to raleigh nc's IT department?
>>>>>
>>>>        I was going to suggest to just pay through the phone but it
>>>> might be better to come up with the time to go pay in person so you
>>>> have a receipt. Not easy to do because of their hours but...
>>>>
>>>>> jcj   KK4VUS
>>>>>
>>>>> --
>>>>> Jc Jones
>>>>> Blogs -
>>>>> http://www.wendellgeek.com/weblog/
>>>>> http://www.wendellgeek.com/kixtech/
>>>>> --
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>>>>
>>>> --
>>>> This message was sent to: Cody Weaver <wrestcody at gmail.com>
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>>>
>>> that
>>>>
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>>>
>>> --
>>> Thanks,
>>>
>>> Cody Weaver
>>> wrestcody at gmail.com
>>> --
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>
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