[TriLUG] Data recovery from dead iPhone

[Jeremy Davis via TriLUG]

In this situation I would recommend calling the Apple store in Raleigh and
ask who services their iphone repairs. We had a Macbook recovered and
repaired recently and the Raleigh Apple store referred us to their official
local 3rd party repair shop. However, they did not repair iphones. I would
also recommend calling Apple as they would walk you through the recovery
options.

Jeremy Davis



On Oct 26, 2017 2:57 PM, "David Burton via TriLUG" <trilug at trilug.org>
wrote:

> I need some advice for a friend of a friend.
>
> My friend's friend is a house-bound elderly lady in Raleigh named
> Marguerite, who "lives by her iPhone," which has apparently died. I haven't
> seen the phone, but I'm told that it is some variant of an iPhone 6. She
> has many files on it that she really, really wants to recover. Her sister
> took the phone "to the mall," but they told her that the files are
> unrecoverable. (I don't know whether "the mall" means the Apple store, a
> service provider store, or something else.)
>
> So, my question is, who's the best iPhone repair person in town, who would
> be most likely to be able to recover her files from that dead phone?
>
> Or, if not in town, then out-of-town?
>
> Thanks!
>
> Dave
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